Help for your kit.
Questions about an order, a return or a shear on your station? Find the policy or guide that fits.
Keeping a tool or enquiry record? Download a blank A4 sheet or text template for an arrival check, trainer conversation, comparison, first-kit plan or service history.
Choosing Your First Barber Shears
Start with one 6.0″ offset cutter in your cutting hand, from your course tool list if you have one. When it arrives, check model, hand and length against the order and keep the instructions before first use. A pair used on hair can't be returned for change of mind.
City Buying Guides
Our city guides are now one page: Barber Scissors in Australia. It covers what to buy first, the lengths barbers use, delivery Australia-wide, scissor care by climate from Darwin to Hobart, TAFE training kits and servicing.
How We Write Our Guides
Our guides are written from catalogue records and makers' published specifications, not hands-on testing. Banners labelled "Illustration" are AI-generated or drawn; product photos are catalogue photos. Alex Morgan is our editorial team's pen name. We don't publish customer reviews.
Orders, Shipping & Returns
We deliver to Australian addresses: standard A$6, free over A$89, express A$9.95. Checkout shows handling of 1 to 2 business days and arrival in 2 to 4 days. Your receipt link is in the confirmation email and tracking comes with the dispatch email. Change of mind: contact us within 14 days of delivery.
Shear Care
Wipe the blades and pivot dry after every client, put one drop of oil on the pivot at close and store the scissors closed in a dry case. In humid, coastal or tropical shops, don't skip a day. If a pair pushes or folds hair, check the tension, clean and oil the pivot, then book a sharpen.
Warranty & Servicing
If a shear arrives damaged, faulty or different from the listing, contact us with your order number and a photo or short video, and wait for our instructions before sending it back. Faults are covered by the Australian Consumer Law. A blunt edge from normal use needs a sharpener, not a warranty claim.